How do I check the status of my order?
After log in please tap on “Orders” section under “My Account”
Why didn't my order go through?
If your order didn’t go through and was denied, it may be possible that your payment was declined. Here are a few reasons why that may have happened.
- The card is expired.
- The account has insufficient funds.
- The card was reported as stolen or frozen.
If you are using a debit card, be sure it has a CVV and can be billed as a credit card. Your order will also not go through if the product is unable to ship to your country.
Where can I find an invoice for my order?
What is Febiya's order cancellation policy?
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
What payment methods does Febiya accept?
- Visa, Mastercard, American Express, Diners Club International, RuPay, and Maestro
What currency does Febiya sell in?
We displays prices in your local currency (depending upon the list of countries we serve). The currency may change according to where you are located at the time of purchase.
Does Febiya charge for customs, GST, or any other extra fees?
We does not collect any payment for customs, currency conversion rates, or any other fees, and cannot reimburse any extra charges.
GST: For Indian customers we charge GST. GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
What is coupon code? How does it work?
Coupon codes allow you to save even more on your order. To redeem a Coupon code, please follow these steps:
- Visit your Cart.
- When you’re ready to check out, click on the coupon code field and type in your code
- Click “Apply”. Your cart will be updated to reflect the added discounts.
- Please note you cannot use two coupon codes together.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. At present we ship to: France, India, Netherlands, New Zealand, Singapore, Switzerland, & United States.
How can I get my order delivered faster?
Sorry, at this point of time we do not have any service available to expedite the order delivery. In future, if we are offering such service and your location is serviceable, you will receive a communication from our end.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. We will deliver your order within 20 to 35 days.
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
What is Febiya's refund policy?
Your satisfaction is our #1 priority. Full refund will be initiated for the following circumstances.
- If you did not receive the product within the guaranteed time( 60 days from the date of purchase ) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you receive faulty or damaged item
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
No refund can be processed for the following circumstances.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Febiya (i.e. not cleared by customs, delayed by a natural disaster).
- You returned an item which is not in their original condition or without original tags and packaging
- Other exceptional circumstances outside the control of https://febiya.com
How to request for a refund?
You can submit refund requests in My Account > Orders or send an email to firstname.lastname@example.org, and our customer service team will get back to you within 24 to 48 hours.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
What is Febiya's order return policy?
We offer a 7-Days Return Policy from the date of purchase for all products except lingerie, inner wear, socks, women and men jewellery, towels, bath robes, bundled items, beauty and perssonal care products.
Returns are accepted only for the following reasons:
- Damaged Product
- Dead on Arrival
- Manufacturing Defect
- Incomplete Product
- Incorrect Product
- Expired Product
How to return a product?
You can return products purchased within the specified return period (check product details page for the same), except for our non-returnable products. Create a return request in My Account > Orders or send an email to email@example.com, our support team will get in touch with you and guide you through out the return and refund process.
Who pay for the return shipping fee?
Buyer pays for return shipping
Can I exchange a product?
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.