Order Cancellation

All orders can be canceled until they are shipped. Once the packaging and shipping process has started, it can no longer be canceled.

How to cancel an order:

  • Registered users: Got to My Account > Orders  and cancel
  • Guest users: Send an email to orders@febiya.com

Refund

Your satisfaction is our #1 priority. To ensure that most purchases are covered under our Money Back Guarantee. You can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (60 days from the date of purchase)
  • you receive the wrong item
  • you receive faulty or damaged item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
  • returned item is used and not in their original condition or without original tags and packaging

Refund request:

You can submit refund requests in My Account > Orders or send an email to orders@febiya.com, and our customer service team will get back to you within 24 to 48 hours.

Return

We offer a 7-Days Return Policy from the date of purchase for all products except lingerie, inner wear, socks, women and men jewellery, towels, bath robes, bundled items, beauty and perssonal care products.

Returns are accepted only for the following reasons:

  • Damaged Product
  • Dead on Arrival
  • Manufacturing Defect
  • Incomplete Product
  • Incorrect Product
  • Expired Product

Note:

  • Buyer pays for return shipping
  • All items to be returned must be unused and in their original condition with all original tags and packaging

Return Address

If you wish to return the items, please submit a ticket in My Account > Orders, or send an email to orders@febiya.com, and our customer service team will get back to you within 24 to 48 hours.

Note: 

  • Please do not send your return to the address on your package. That is not our returns address and will affect the processing of your return.
  • Please do not send your purchase back to us unless we authorise you to do so.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.